The products on sale on www.oofwear.com (hereinafter the "Website") are sold and invoiced by FiloBlu Spa, with registered office in Via Caltana, 116/C – 30030 Santa Maria di Sala (VE), a company registered with the Venice Rovigo Delta Lagunare Chamber of Commerce under REA 354686 of the Register of Companies, Tax Code VAT no. 04274870288.
For any information regarding orders, shipments and, more generally, purchases, please contact FiloBlu customer care at the following addresses:
email: customercare@oofwear.com
Phone: +39.041.8380055
Hours: Monday to Friday 8.30 am -1 pm 2.30 pm 6 pm (CET)
GENERAL TERMS AND CONDITIONS OF SALE
1. Acceptance of the general terms and conditions of sale and conclusion of the contract
1.1 These general terms and conditions govern the contract entered into between FiloBlu Spa, as identified above, (hereinafter "FiloBlu" or "Seller"), and the consumer Client (i.e. the natural person who makes the purchase on the Website, for purposes unrelated to his or her trade, business or profession).
1.2. The presentation of the products on the Website represents an invitation to the Client to make a contractual purchase proposal and not an offer to the public. The purchase order is transmitted by the Client to the Seller by typing the appropriate button provided on the Website for the submission of the order and also containing the clear indication that the submission of the order implies the Client's obligation to pay the Seller. The purchase order, thus forwarded by the Client, has the value of a contractual proposal. The Client's purchase order is accepted by the Seller by sending the Client, an e-mail confirming the order itself to the e-mail address declared by the Client to the Seller at the time of transmission of the order. This confirmation will contain what is indicated in Article 2.4 below. In the event of non-acceptance of the order, FiloBlu will in any case promptly notify the Client.
1.3 By placing an order in the various ways provided, according to the order form on the Website (hereinafter the "Order"), the Client declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions (hereinafter the "Terms and Conditions of Sale") which are made available to the Client for reading and acceptance before placing each individual order and are also always available in the footer of the Website.
1.4 These Terms and Conditions may be printed or saved on a durable tool, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
1.5. In order to make purchases through the Website, the Customer must be of legal age (18 years old) and have the capacity to act, which the Client declares and guarantees to possess.
1.6. Any costs for connecting the Website via the Internet, including telephone charges, are the sole responsibility of the Client, according to the rates applied by the operator selected by the Client.
2.How to purchase
2.1 The products offered for sale by FiloBlu are only those present on the FiloBlu Website at the time the Order is placed, as described in the relevant information sheets.
2.2 In any case, it is understood that the images accompanying the description of a product are for information purposes only and may not be perfectly representative of its characteristics but may differ, for example, in color and size (also due to the browser and monitor used to access the Website and view the images).
2.3 In order to place an Order, the Client must fill in the relevant form on the Website in its entirety and send the same after carefully viewing the Conditions, as well as the characteristics of the product(s) he intends to purchase. The Client must also request FiloBlu, if it so wishes, to issue a tax invoice relating to the purchase, pursuant to art. 22 of Presidential Decree no. 633/1972.
2.4 The correct receipt of the Order is confirmed by FiloBlu by means of an e-mail reply, sent to the e-mail address provided by the Client. This confirmation message will summarize the conditions of purchase, as required by applicable legislation, as well as the data entered in the Order by the Client, so that the Client can verify the same and possibly communicate without delay the necessary corrections of incorrect data. In addition, the Client will have the opportunity to identify and correct any errors in data entry before sending the order as indicated on the Website. The Client's order, the Seller's order confirmation and the General Terms and Conditions of Sale applicable to the relationship between the Parties will be electronically stored by the Seller in its computer systems and the Client may request a copy by sending an e-mail communication to the Seller at the email address: customercare@oofwear.com
3. Prices and Payment Methods
3.1 The prices indicated on the Website are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Client through the Website before purchase. Payment will be charged when you place your order.
3.2 The following payment methods are provided:
(i) PayPal
For payment, the Client can use the PayPal circuit according to to its specific terms.
(ii) Credit Card
In the case of purchase of goods using Credit Card payment methods, the transaction may be made through the secure PayPal server or other secure server chosen by FiloBlu. Under no circumstances and at no stage of payment will FiloBlu be able to know the Client's credit card information, transmitted via a secure connection directly to the website of the banking institution that manages the transaction. FiloBlu will not store such data in any computer archive and therefore in no case can FiloBlu be held responsible for any fraudulent or improper use of credit cards by third parties at the time of payment.
(iii) Payments with Klarna
Klarna offers an innovative, fully digital payment service. Find out more about the deferred, instalment or instant payment option and how to use it online here.
(v). Payments with Apple Pay
Apple Pay is the payment method for Apple users that allows you to associate your credit or debit cards with the Wallet app on your iPhone or Apple Watch, Mac and iPad. You can use this online payment method in Safari and apps if Apple Pay is available as a payment option. Your card information isn't stored on devices or stored on Apple servers, but a unique code is used for the transaction for added security.
(vii) Cash on Delivery
In Italy it is possible to pay with Cash on Delivery.
3.3. For orders placed with this payment method, the Courier will present the request for payment at the time of delivery. Cash on delivery payment involves an additional Euro 8 charge to the Client for collection costs. Cash on delivery payment can only be made for purchases of less than Euro 999.99. Payment must be made in cash.
3.4. In the event of anomalies or irregularities in payment, the Seller reserves the right not to accept the order or to terminate any contract already concluded, without this giving the Client any right to claim compensation for any damages or to assert other claims.
3.5. In the event of exceptional unavailability of the products ordered, the Seller will notify the Client of this circumstance by e-mail within 48 hours of placing the order and will cancel the order. In this case, your payment will be refunded.
3.6. If the exceptional unavailability of the Products occurs only for part of the products included in the same order, the Client will receive, within 48 hours of sending the order, an email containing a summary of the available products that will be sent to him. A refund will be made for the unavailable products. The rights established by law in favor of the Client, including the right to refuse partial performance, remain unaffected. If the Client refuses partial compliance, the Seller will refund the amounts paid by the Client, including those for the delivery of the products, and will also bear the costs for returning the products. In any case, the Customer may contact Customer Service at any time by writing to the email address: customercare@oofwear.com.
3.7 The timing of reimbursement of the sums to the Client does not depend on the Seller, but on the timing provided for within the banking circuit. Therefore, once the Seller has sent the refund of the amount collected, in no case can the Seller be held responsible for any damages, direct or indirect, caused by the delay in repaying the amount itself.
3.8 We reserve the right not to accept, cancel or refund your order if, due to misunderstandings, bugs or other inconveniences, the price of the product on the Website is erroneously significantly lower than the correct retail price. In any case, we will contact you to check if you still wish to purchase the product at the correct price.
3 BIS. New European PSD2 regulation
From 28 December 2020, online payments are even more protected thanks to the new European PSD2 regulation which introduces new authentication rules. From now on, when you place an order using a card payment, your bank may ask you to confirm your identity using 3D Secure authentication. There are many ways to authenticate online payments, and you may be asked to confirm your identity via SMS, email, or TouchID. We recommend that you contact your bank to make sure they have the correct contact details in case you are asked to use SMS or email for 3D Secure authentication. If you have any questions, please contact us.
4. Delivery of products and related costs
4.1 The products purchased will be delivered to the address indicated by the Client in the Order within 24-48 hours of acceptance of the Order by FiloBlu, at the cost specifically indicated on the Website before the Order was sent. FiloBlu reserves the right to accept or not accept deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.
4.2 With regard to deliveries requested to countries outside the European Union, any import customs charges will be charge to the recipient. The Client is therefore invited to contact the customs authorities of their country in advance to verify the costs and any import limits.
4.3 The delivery times indicated by FiloBlu shall be considered as purely indicative and a delay with respect to the same, or any delivery made with subsequent split shipments, shall not entitle the Client to refuse delivery and to request compensation or indemnity.
4.4 At the time of delivery of the products, the Client is required to check:
- that the number of packages delivered corresponds to that indicated on the transport document.
- that the packaging is intact, not damaged, nor wet or in any way altered, even in the closing materials (adhesive tape or metal strapping).
Any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately detected, by placing a specific indication on the delivery document of the product to be returned to the courier.
5. Right of withdrawal
5.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Client may withdraw from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products. The information on the right to withdrawal will always be available on the Website, and in any case the information is always available in these terms and conditions. In the case of separate delivery of several products, ordered by the Client with a single order, the term of 14 (fourteen) days for exercising the right of withdrawal starts from the day on which the last Product is delivered.
5.2 In order to exercise the right of withdrawal referred to in clause 5.1 above, the Client must send FiloBlu any notice to that effect expressing its intention to withdraw from the contract, within the terms indicated, to the following email address: customercare@oofwear.com, or use the appropriate form on the Website.
Users will also be able to access the "RETURNS" section of their user dashboard and manage return requests.
5.3 In the event of withdrawal, the Client must send the products back to SNATT s.r.l. at his/her own expense within 14 (fourteen) days of the withdrawal. For packages coming from both European Union and non-European countries, the shipping address is as follows: Via Giuseppe di Vittorio 21, Caleppio di Settala (MI) - 20049.
The goods must be returned intact, complete with all its parts and in its original packaging (envelopes and packaging), kept and possibly used for the time strictly necessary to establish and verify its nature, characteristics and size, according to normal diligence, without there being any signs of wear or dirt, in compliance with the conditions set out below:
- the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, complements, etc...);
- for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, tags, seals, etc.);
- the shipping costs (and any customs charges, if any) for the return of the goods will be charge exclusively to the Client;
- the shipment, until proof of receipt in the warehouse indicated by FiloBlu, is under the full responsibility of the Client;
- in the event of damage to the goods during transport, FiloBlu will notify the Client so that the Client can promptly file a complaint with the courier chosen by the Client and obtain the relevant refund; the product will then be made available to the Client, at the same time cancelling the withdrawal request;
- FiloBlu will not be liable in any way for damage, theft or loss occurring during or in any case in connection with the return shipment.
5.4 FiloBlu will reimburse the Client for the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 206/2005 and subsequent amendments), within 14 (fourteen) days of withdrawal, by means of a procedure for reversing the amount charged, using the same means of payment used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client will not incur in any costs as a consequence of such reimbursement. FiloBlu may suspend the refund until receipt of the returned product or until the Client proves that it has correctly returned the product, whichever is earlier.
5.5 In any case, the Client shall forfeit the right of withdrawal in cases where FiloBlu ascertains that:
- the returned product and/or its accessories, and/or its packaging are not intact;
- the product is missing its external packaging and/or original internal packaging;
- the product is missing integral elements and/or accessories (e.g. fasteners, laces, buckles, etc.).
In the event of forfeiture of the right of withdrawal, the Seller will return the purchased product to the sender, charging the sender with the shipping costs and, if already refunded, the price of the product.
6. Legal guarantee of conformity
6.1 All products sold by FiloBlu are covered by a 24 (twenty-four) month warranty for lack of conformity, pursuant to Title III of Legislative Decree 206/2005. To benefit from warranty assistance, the Client must keep the invoice, or the payment receipt, together with the transport document. The action aimed at asserting the defects of the Products sold is time-barred in 26 (twenty-six) months from the delivery of the Products themselves.
6.2 The warranty for lack of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and the provisions of the instructions for use and washing in and/or with the product. Unless proven otherwise, it is presumed that the lack of conformity that becomes apparent within 1 (one) year from the time the product was delivered already existed on that date, unless this hypothesis is incompatible with the nature of the product (e.g. because it is perishable or because it is subject to a shorter shelf life) or with the nature of the lack of conformity (e.g. for slight deterioration resulting from wear and tear). In any case, damages and/or anomalies that have been caused by the Client and do not derive from a lack of conformity are excluded from the legal warranty.
6.3 If, for any reason, FiloBlu is unable to return a product under warranty (repaired or replaced) to the Client, or if the repair or replacement is, also because of the value of the product, excessively expensive, FiloBlu may proceed with an appropriate reduction of the price paid, or with the refund of the entire amount paid with termination of the contract.
6.4 In cases where the application of the warranties provides for the return of the product, the same must be returned by the Client in the original packaging, complete in all its parts (including packaging and any documentation and accessories).
6.5. If the price is reduced, this will be proportional to the decrease in value of the goods received by the Client compared to the value it would have had if it had been compliant.
6.6. If the Client intends to exercise the right to terminate the sales contract following a lack of conformity of the products purchased, he/she may do so by means of a declaration addressed to the Seller containing the expression of the will to terminate the contract itself. This declaration can be sent to the e-mail address: customercare@oofwear.com
7. Complaints and requests for information
7.1 Any complaint or request for information may be addressed to FiloBlu at the following addresses: FiloBlu Spa, via Caltana 116/c 30030 Caselle di Santa Maria di Sala (VE), Tel: 041 9690499 email: customercare@oofwear.com
8. Privacy
8.1 The personal data collected will be processed in accordance with the provisions of the privacy policies on the Website, in compliance with EU Regulation 2016/679.
9. Applicable law
9.1 The contract of sale referred to in these Conditions and its execution is governed by Italian law, with the disapplication of the rules of conflict of laws and the United Nations Convention for the International Sale of Goods. The Court of the Client's municipality of residence will have jurisdiction to resolve the relevant disputes.
10, Copyright
10.1 Trademarks, logos and other distinctive signs on the site belong to their respective owners. The Client declares to be informed that access to the Website and/or purchase of the products contained therein will not give him any right to the trademarks that distinguish the products themselves. The use of trademarks, logos and other distinctive signs, including reproduction on other websites by unauthorized third parties, is prohibited. The contents of the Website are protected by copyright (texts, images and graphics).
10.2. The partial and/or full reproduction of the contents of the Website is prohibited, as well as their transfer by electronic or conventional means, their modification or use for any purpose.
11. Agreement
The contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, together with the order, the general conditions relating to the use of the Website and the conditions relating to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.
12. Communications
All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. Communications sent to the e-mail address of the other party, indicated on the Website and in the order, are also considered sent in writing. Communications relating to the validity or existence of this agreement must only be delivered by hand or sent by registered letter with acknowledgement of receipt.
13. Language
The sales contract is drawn up in two versions: Italian, English. In the event of discrepancies in the translation, the Italian version will prevail.
Last updated: 1/07/25