Hi! How can we help you?
In this section you can find the answer to your questions.
Should you not find the answers to your questions in this section, you can always contact our customer service at email@example.com, or call +39 0418380055
How do I place an order?
Choose your favourite products, selecting the colour and size, and add them to your cart.
Check your cart to make sure you have added only the items you want to purchase. If you want, you can still change quantities, delete or add some items.
Go to "Proceed to checkout" or "View cart"; you can access your reserved area if you have registered on our site or continue as a Guest. Now fill in the form with your delivery address and payment method.
If you have a promocode, you can add it now: you will find an appropriate field in your shopping cart or directly at check-out.
If you have a promocode, you can add it now: you will find an appropriate field in your shopping cart or directly at check-out. Before confirming your payment, if you would like to request an invoice, please note that you must check the invoice request box and enter all the data in the appropriate fields. Now you can confirm your order: if the order has been registered correctly, a confirmation message will appear with the order number. After a few minutes, you will receive an e-mail at the address you provided when placing your order. If you do not see it, please also check your Spam folder. Once the order has been confirmed, you will have the possibility to check it in your Reserved Area (insert link) or on the Guest page.
How to choose the correct size?
To find the correct size and get more information about the fit of our articles, go to the size guide section.
Can I modify my order? Can I add/remove an article?
It is not possible to modify your order. However, it is possible to completely cancel an order while it is still being processed. To check whether it is still possible to cancel your order, please contact our Customer Care.
What can I do if an article is out of stock?
Should the product you are interested in be "sold-out", we suggest that you leave your e-mail address in the box on the product page, so that you can be informed promptly by e-mail should the product become available again. Alternatively, check our " Store Locator " section to find out our nearest retailers.
Can I place an order by phone?
Yes, you can place an order by phone by contacting our customer service at +39 0418380016 Monday to Friday, 9am to 1pm and 2.30 pm to 6pm
Where should I enter the promotional code?
To be able to use your promocode, place the products in the shopping cart and go to checkout. At this point, you will find a field where you can enter your promocode.
Please note that the promotional code field is not a mandatory field.
Why doesn't my promotional code work?
Please check that your code has been entered correctly, without spaces. Please also note that promotional codes may not be combined with other online promotions and therefore cannot be used at checkout. If the problem persists, please contact our customer service.
Is it possible to add a promotional code after finalising an order?
It is not possible to add a promotional code after the order has been finalised.
Can an order be cancelled?
It is only possible to cancel the order if our logistics has not yet processed it.
To check whether it is still possible to cancel your order, please contact our customer service department