Any shipping costs are calculated at check-out.
Your order will be processed by our warehouse in 1-2 working days before being handed over to the courier.

SHIPMENTS IN ITALY:
The order is delivered within 1-4 working days depending on the location.

SHIPMENTS IN EUROPE:
The order is delivered within 2-4 working days depending on the location.

SHIPMENTS OUTSIDE OF THE EU:
The order is delivered within 2-5 working days depending on the location.

Shipping may take longer during holiday season.

We kindly remind you that shippings and deliveries are not made during weekends and national holidays.

We suggest you to choose a destination address where there is someone available to collect. If you prefer to receive your order at the office or at a reception, we kindly ask you to indicate the name of the contact person in charge of receiving it.

If you are not present at the time of the delivery, the courier will leave a notification card with the instructions to collect the goods or will try to make 2 new delivery attempts.

We advise you to keep monitored the shipping status with the tracking number that you will receive by email when the parcel is shipped. This way you will be able to check the order status anytime.

Upon delivery of the products, we always recommend you to check:
- that the number of packages being delivered corresponds to that indicated in the transport document;
- that the packaging is intact, not damaged or wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping);
- any damage to the packaging and/or the product or the mismatch in the number of packages or indications, must be immediately detected, by placing a specific indication on the delivery document of the product to be returned to the courier;

TAXES AND CUSTOMS DUTIES
Shipments to destinations outside of the European Union may be subject to import taxes or customs duties. These charges are exclusively at the expense of the recipient, who must pay the amount due to the shipper or competent authorities. Such charges are calculated by the relevant customs office at clearance, and cannot be established beforehand.
In case of refusal of shipment or any non-delivery due to reasons not attributable to the Seller (e.g. incorrect address and/or telephone number of the recipient, repeated absence of the recipient, non-compliance with customs procedures, etc.), an amount will be withheld to cover duties and customs costs.

What do I do if my package appears to be damaged or there are missing items inside?
We care that you receive an intact package with all items purchased. If that does not happen, we kindly ask you to help us by sending the pictures of the damaged package to our Customer Care.

In case of missing items, please write to our Customer Care, briefly detailing exactly which items are concerned, and by sending photos of the parcel.

What should I do if I did not receive my parcel?
Our couriers do their best to make sure you receive your order in time and more importantly, intact. Despite the attention, however, we cannot exclude the possibility of exceptions.

If the tracking number information highlights a problem with the delivery of your package, we kindly ask you to contact directly our Customer Care no later than 14 days after the dispatch of the package.